Effective Date: August 9, 2026
At 321 Holistic Haven, we respect your privacy and are committed to protecting the personal information you provide when using our website, 321holistichaven.ca.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you have regarding your personal information.
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Information We Collect
We may collect personal information that you voluntarily provide when using our website, including when you:
Submit a contact form;
Submit a booking or appointment request;
Contact us by email or through information provided on our website; or
Otherwise communicate with us through the website.Depending on the form you use, this information may include your:
Name;
Email address;
Telephone number;
Appointment or booking details; and
Information you choose to include in your message or request.Please do not submit sensitive personal, medical, financial, or other confidential information through a website form unless specifically requested and necessary for the service you are seeking.
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How We Use Your Information
We may use the information you provide to:
Respond to your questions and inquiries;
Respond to contact-form submissions;
Process and manage booking or appointment requests;
Communicate with you about an appointment or request;
Provide and improve our services;
Maintain and improve our website;
Understand how visitors use our website; and
Protect the security and functionality of our website.We will only use personal information for purposes that are reasonably appropriate in the circumstances or as otherwise permitted or required by applicable law.
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Website Analytics
Our website uses analytics services to help us understand how visitors interact with our website and to improve its performance and content.
Google Analytics
We use Google Analytics to collect information about website usage. This may include information such as:
Pages visited;
Approximate location;
Device and browser information;
Referring websites;
General usage patterns; and
Other technical information about how visitors interact with the website.Google Analytics may use cookies and similar technologies to collect this information.
For more information about how Google handles information collected through its services, please review Google’s privacy policies and information regarding Google Analytics.
Jetpack Analytics
Our website also uses Jetpack Analytics, provided by Automattic, to obtain information about website traffic and usage.
Jetpack Analytics may collect technical and usage information such as page views, referring sources, device information, and other information used to understand website activity and improve the site.
Information collected by these analytics services may be processed by their respective service providers in accordance with their own privacy policies.
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Cookies and Similar Technologies
Our website may use cookies and similar technologies for purposes such as:
Website functionality;
Remembering preferences;
Analytics and website performance; and
Understanding how visitors use the website.Cookies are small data files stored on your device by a website.
You can generally adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality or performance of some portions of the website.
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Third-Party Service Providers
We may use third-party service providers to operate, maintain, analyze, or provide functionality for our website.
These may include providers associated with:
Website hosting;
Contact and booking forms;
Google Analytics; and
Jetpack Analytics.These third parties may process information on our behalf or collect information directly through their services. Their handling of information may be governed by their own privacy policies and terms.
Where information is processed or stored outside Canada, it may be subject to the laws of the jurisdiction in which it is processed or stored.
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How We Protect Your Information
We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or other misuse.
However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.
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Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, and comply with applicable legal requirements.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it.
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Disclosure of Personal Information
We do not sell or rent your personal information.
We may disclose personal information when reasonably necessary to:
Provide services or respond to your requests;
Use service providers that assist us in operating our website or business;
Protect our website, business, users, or property;
Comply with legal or regulatory requirements; or
Otherwise as permitted or required by law. -
Your Privacy Rights
Depending on the circumstances and applicable privacy legislation, you may have rights concerning your personal information, including the right to:
Request access to personal information we hold about you;
Request correction of inaccurate or incomplete information;
Ask questions about how your information is collected, used, or disclosed; and
Withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions.If you wish to make a privacy-related request, please contact us using the information below.
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Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.
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External Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party website you visit.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal requirements, or privacy practices.
When we make changes, we will update the Effective Date at the top of this policy. We encourage you to periodically review this page for the most current version.
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Contact Us
If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or have a privacy concern, please contact us.
Email: info@321holistichaven.ca
Phone: 519-464-3201We will make reasonable efforts to respond to privacy inquiries in a timely manner.
